Screen Issue Report Template

If you’re experiencing an issue with a Screen created in the Purchasely Screen Composer, please provide the following details so our support team can investigate and assist you as quickly as possible.

🔗 Screen Reference

Link to the Screen in the Purchasely Console:
(Example:https://console.purchasely.io/screens/...)

👀 Observed Behavior

Describe what you are observing in your app (e.g., layout misalignment, missing component, wrong offer displayed, app crash, etc.)

🎯 Expected Behavior

Describe what you expected to happen or appear on screen.

🪄 Steps to Reproduce

Provide clear, step-by-step instructions that lead to the issue.
(Example: Open app → Tap “Subscribe” → Screen fails to load → Error appears)

📸 Visual Evidence

Attach screenshots and/or a screen recording of the behavior.
(If possible, show both light and dark mode views.)

📱 Display Configuration

Please specify how the Screen is displayed in your app:

Display method: (Placement / deeplink / programmatic call / inline paywall / SDK UIHandler, etc.)
Detailed information:
- Placement name or ID
- Deeplink used (if applicable)
- QR code or test link
- SDK method or integration point used

⚙️ Environment Details

Please include details about your setup:

App name and platform: iOS / Android / Web / React Native / Flutter / Unity / Cordova
SDK version:
App version:
Environment: Production / Sandbox / Staging
Screen type: Paywall / Onboarding / Survey / etc.
Configuration: Placement / Audience / Flow / etc.

🧾 Additional Context

Has this screen worked as expected before?
Is the issue visible for all users or specific ones (device, language, eligibility, entitlement, etc.)?
Any error message or console/logcat output?
(Attach or paste relevant logs if available.)

💡 Tip:
If you can reproduce the issue consistently, please share a video and screenshot showing both:

The behavior in your app
The Screen configuration in the Purchasely Console

This helps us identify and fix issues much faster.